Will my order be produced without payment?
The production process on your order will begin after a full payment is received. Partial payments will not secure delivery dates. You can pre-pay for your order with a Credit Card, check or ACH. If affiliated with a school, we can accept a Purchase Order as a promise to pay once items are [...]
What does it mean when my item is on backorder?
When items are not in stock, the entire order can be delayed. You can request that the order begin production anyway, allowing the in-stock items to be produced under normal turn times. We call this "ship partial." When the out-of-stock or backordered items arrive at our facility, we will produce and ship a second, separate order. By requesting a ship partial, there will be an additional invoice [...]
Does Champion Teamwear charge to set up artwork?
Champion Teamwear offers free art setups when you customize one of our templates. The first template is free, but if you choose to set up multiple templates for the same placement, there will be a $15 charge for each. There is a one-time set up fee of $30 for custom artwork. For more information on our art fee or template setups, please contact our sales department at [...]
Where can I get an invoice for my order?
Our invoices are placed inside the box when the order is shipped. You can access your invoice on your Champion Teamwear Account Section. Monthly statements are sent as a reminder that you have a balance [...]
My school/organization is tax exempt. How do I make sure we are not charged tax?
If you are a tax exempt school or organization we will need a physical copy of your tax exempt form faxed to our accounting department. The fax numbers for accounting is 336-519-0924. Once we have received your tax exempt form we can remove the taxes from your order. When you send a copy of your tax exempt letter, please include your Customer Number or Order Number somewhere on the [...]