Support Center > Knowledge base> Category: General Questions
Category: General Questions
75 Articles
Orange arrow How can I return my samples?

1513 views
  A return shipping label is included in the box with your samples.You have 60 days to view and try on the products before you ship them back to GTM. When you are ready to return the sample just box them up, place the return shipping label on the box and visit your nearest FedEx or U.S. Postal Servic...
Tagged: return, sample, Sizing


Orange arrow Can I reorder items with artwork I used in the past?

2004 views
  Yes! We save all of your artwork on file for you to make reorders quick and easy. Just let us know which one you want to use and we will produce it! Previously used designs do not require an artworkapproval and will be produced as last approved, so any changes will need to be entered as a new desig...
Orange arrow Screen Print or Digital Printing?

984 views
  When considering ways to add artwork to a garment, there are multiple processes to choose from. Two common processes are digital printing and screen printing. But what are the differences between the two? Screen Printing: Screen printing is the more traditional process because it has been arou...
Tagged: Art, Artwork


Orange arrow Is there a minimum number of garments that I need to order on the TeamStore®?

7015 views
  There is no minimum order size when ordering from a TeamStore®. TeamStore also offers Free Shipping once the Order Subtotal hits $100....
Orange arrow CAN I USE PAST ART IF I AM A PREVIOUS CUSTOMER?

2266 views
  Yes! As long as you log in to your old account (and do not register as a new customer) your past artwill be on file. To log in, please click here....
Orange arrow Can I use my own design?

3378 views
  Yes, we can feature your personal design on a product. There is a $30, one-time, set up fee for custom artwork for 2 or less art designs.Setup fees for 3 or more art designs are $25 each with a maximum cost of $150.Template art setups are free for the art placement and $15 for additional designs.Fo...
Tagged: Art, Artwork


Orange arrow Can I pay for my order with Purchase Order (PO)?

2010 views
  We accept school issued purchase orders, a promise to pay within 30 days of receipt of the merchandise.We need to have a physical copy of the purchase order faxed to our accounting department at 866-746-5479 or 866-310-4201. You can also scan and email your PO to mhk-ar@hanes.com When you send the ...
Orange arrow GTM's Return Policy

11750 views
  At GTM Sportswear, we take pride in delivering the quality apparel you’ve been envisioning. If the products you received are not perfect, we’ll do everything we can to correct the issue.Exact garment color matches cannot be guaranteed, and slight color inconsistencies will not be consid...
Orange arrow How do I create a TeamStore®?

1976 views
  See attachment for a customer friendly version of this page with pictures. Go to our TeamStore® webpage, https://teamstore.gtmsportswear.com/ Click the "Register" button on the top right hand corner Create a login using your first and last name along with an email and password of your choice...
Orange arrow Contact Us

3004 views
  If you cannot find what you are looking for on our site, give us a call at (877) 627-0125....
Orange arrow GTM's Sample Program

1649 views
  We would be happy to send you samples of our garments. To learn more about our sample program, read on or watch a brief video by clicking here.Here’s how our sample program works:Samples are sent for sizing or quality purposes to anyone who qualifies for the program inside the United States. ...
Orange arrow Who is eligible to open a TeamStore®?How do I contact Coach's Assistant support?

559 views
  Click on Contact Us to contact our TeamStore support team. Call: 877.566.1846 Send us a message here: Click Here....
Orange arrow Is tax included in the price of a Coach's Assistant order? How do I contact Coach's Assistant support?

617 views
  Sales tax on a Coach's Assistant order is calculated using the local and federal tax laws that govern the ship-to address. Tax is collected on the order total, including freight....
Orange arrow What types of payment does GTM accept?How do I contact Coach's Assistant support?

688 views
  GTM accepts the following forms of payment: Credit Cards (all 4 major brands) School Issued Purchase Orders Check (Please Visit Where can I mail my check to pay for my order? ) for the mailing address) We do have an option to pay by Checking Account through an ACH Debit. Please contact a repr...
Orange arrow Who has access to my locker room?

415 views
  Your locker room can be protected with an access code. Using Coach’s Assistant, email the code to anyone you would like to have access to the team locker room....

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