Support Center > Knowledge base> Tagged: Order Status
Tag: Order Status
8 Articles
Orange arrow GTM's Return Policy

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  At GTM Sportswear, we take pride in delivering the quality apparel you’ve been envisioning. If the products you received are not perfect, we’ll do everything we can to correct the issue.Exact garment color matches cannot be guaranteed, and slight color inconsistencies will not be consid...
Orange arrow What are the shipping costs?

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  Total Costs for Shipping Priorities. Shipping and Handling Charges for US shipping: Shipping and Handling Charges for US shipping: Shipping/Subtotal $0-99 $100-199 $200-299 $300-399 $400+ Ground $5.95 Free Free Free Fr...
Orange arrow How do I get wholesale pricing?

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  To see if you would qualify for a wholesale discount please email andy.schmitz@igtm.com. To help us give you a more accurate and speedier response, please include the following pieces of information: Contact Name Business Name Telephone Number Email Address GTM Product of Interest Approx...
Orange arrow How do I approve or reject my artwork?

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  Once you enter artwork into our system, an artist will start working on it. Depending on the time of year and the complexity of your design, it can take anywhere from one day to a week to develop artwork. Once it's complete, the artist will send you an email with your online account link letting y...
Orange arrow Where do I enter personalization’s on my order?

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  You will receive a link to your online account. On this link you will be able to enter personalizations, approve or revise artwork, and pay for your order. You can also get to the same location by logging into your GTM account from our main website.To log in, please click here....
Orange arrow How do I change already approved artwork?

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  Once your artwork is approved, you won't be able to make changes to that file. We will need to submit a new design to an artist for them to recreate and make adjustments. Fees may apply....
Orange arrow How and when will I receive money raised through my store or locker room?

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  If you use Coach's Assistant, you will receive a check for the total profit made from your locker's sales 30 days after the bulk shipment of all the orders leaves our facility. If you use TeamStore®, you will receive a check for your profits every month the store is open as long as the total i...
Orange arrow How long does it take to get my art preview?

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  If your artwork is currently in development, it can take anywhere from one to five days. The timeframe will depend on how detailed your logo is and GTM's current turn times....

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