Support Center > Knowledge base> Tagged: Paying
Tag: Paying
11 Articles
Orange arrow GTM's Return Policy

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  At GTM Sportswear, we take pride in delivering the quality apparel you’ve been envisioning. If the products you received are not perfect, we’ll do everything we can to correct the issue.Exact garment color matches cannot be guaranteed, and slight color inconsistencies will not be consid...
Orange arrow How do I get wholesale pricing?

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  To see if you would qualify for a wholesale discount please email andy.schmitz@igtm.com. To help us give you a more accurate and speedier response, please include the following pieces of information: Contact Name Business Name Telephone Number Email Address GTM Product of Interest Approx...
Orange arrow Can I pay for my order with Purchase Order (PO)?

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  We accept school issued purchase orders, a promise to pay within 30 days of receipt of the merchandise.We need to have a physical copy of the purchase order faxed to our accounting department at 866-746-5479 or 866-310-4201. You can also scan and email your PO to ar@igtm.comWhen you send the PO ple...
Orange arrow Is tax included in the price of a Coach's Assistant order? How do I contact Coach's Assistant support?

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  Sales tax on a Coach's Assistant order is calculated using the local and federal tax laws that govern the ship-to address. Tax is collected on the order total, including freight....
Orange arrow What types of payment does GTM accept?How do I contact Coach's Assistant support?

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  GTM accepts the following forms of payment: Credit Cards (all 4 major brands) School Issued Purchase Orders Check (Please Visit Where can I mail my check to pay for my order? ) for the mailing address) We do have an option to pay by Checking Account through an ACH Debit. Please contact a repr...
Orange arrow Where can I mail my check to pay for my order? How do I contact Coach's Assistant support?

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  Please mail your check to the address below: GTM SportswearPO Box 959741St Louis, MO 63195-9741 If you need to expedite your payment and would like to overnight your check to the bank, please use the following address: GTM Sportswear #959741SL-MO-C1WS 1005 Convention PlazaSt Louis, MO 63101 Req...
Orange arrow My school/organization is tax exempt. How do I make sure we are not charged tax?

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  If you are a tax exempt school or organization we will need a physical copy of your tax exempt form faxed to our accounting department. The fax numbers for accounting are 866-310-4201 and 866-746-5479.Once we have received your tax exempt form we can remove the taxes from your order. When you send ...
Orange arrow Where can I get an invoice for my order?

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  Our invoices are placed inside the box when the order is shipped. You can access your invoice on your GTM Sportswear Account Section. Monthly statements are sent as a reminder that you have a balance due....
Orange arrow What does it mean when my item is on backorder?

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  When items are not in stock, the entire order can be delayed. You can request that the order begin production anyway, allowing the in-stock items to be produced under normal turn times. We call this: ""ship and backorder."" When the out-of-stock items, or ""backorder items,"" arrive at our facility...
Orange arrow How and when will I receive money raised through my store or locker room?

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  If you use Coach's Assistant, you will receive a check for the total profit made from your locker's sales 30 days after the bulk shipment of all the orders leaves our facility. If you use TeamStore®, you will receive a check for your profits every month the store is open as long as the total i...
Orange arrow Can I download or request the art files created for my orders at GTM?

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  Yes, you can request your art file. This is a vector file and the fee associated with it will be $150. The fee is to compensate for the labor and time it takes to create a logo into a production ready file. If you need a picture for a pdf or marketing piece, you are able to copy your approved artwo...
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