Support Center > Knowledge base> Category: General Questions
Category: General Questions
73 Articles
Orange arrow How can I return my samples?

721 views
  A return shipping label is included in the box with your samples.You have 60 days to view and try on the products before you ship them back to GTM. When you are ready to return the sample just box them up, place the return shipping label on the box and visit your nearest FedEx or U.S. Postal Servic...
Tagged: return, sample, Sizing


Orange arrow Is there a minimum number of garments that I need to order on the TeamStoreĀ®?

3031 views
  There is no minimum order size when ordering from a TeamStore®....
Orange arrow Can I reorder items with artwork I used in the past?

1278 views
  Yes! We save all of your artwork on file for you to make reorders quick and easy. Just let us know which one you want to use and we will produce it! Previously used designs do not require an artworkapproval and will be produced as last approved, so any changes will need to be entered as a new desig...
Orange arrow CAN I USE PAST ART IF I AM A PREVIOUS CUSTOMER?

1174 views
  Yes! As long as you log in to your old account (and do not register as a new customer) your past artwill be on file. To log in, please click here....
Orange arrow Can I use my own design?

2128 views
  Yes, we can feature your personal design on a product. There is a $30, one-time, set up fee for custom artwork for 2 or less art designs.Setup fees for 3 or more art designs are $25 each with a maximum cost of $150.Template art setups are free for the art placement and $15 for additional designs.Fo...
Tagged: Art, Artwork


Orange arrow Can I pay for my order with Purchase Order (PO)?

835 views
  We accept school issued purchase orders, a promise to pay within 30 days of receipt of the merchandise.We need to have a physical copy of the purchase order faxed to our accounting department at 866-746-5479 or 866-310-4201. You can also scan and email your PO to mhk-ar@hanes.com When you send the ...
Orange arrow GTM's Return Policy

6477 views
  At GTM Sportswear, we take pride in delivering the quality apparel you’ve been envisioning. If the products you received are not perfect, we’ll do everything we can to correct the issue.Exact garment color matches cannot be guaranteed, and slight color inconsistencies will not be consid...
Orange arrow What are the shipping costs?

954 views
  Total Costs for Shipping Priorities. Shipping and Handling Charges for US shipping: Shipping and Handling Charges for US shipping: Shipping/Subtotal $0-99 $100-199 $200-299 $300-399 $400+ Ground $5.95 Free Free Free Fr...
Orange arrow How do I get wholesale pricing?

714 views
  To see if you would qualify for a wholesale discount please email andy.schmitz@hanes.com. To help us give you a more accurate and speedier response, please include the following pieces of information: Contact Name Business Name Telephone Number Email Address Product of Interest Approx. Q...
Orange arrow Does GTM offer templates to choose from?

309 views
  Yes, GTM offers thousands of customizable templates to decorate your items. You can easily change the wording, colors and more on any of our templates.To view all of our art templates please CLICK HERE. Catalog pricing is based on a left-chest design under 15,000 stitches. Any design over 15,000 s...
Tagged: Art, Artwork


Orange arrow How do I approve or reject my artwork?

283 views
  Once you enter artwork into our system, an artist will start working on it. Depending on the time of year and the complexity of your design, it can take anywhere from one day to a week to develop artwork. Once it's complete, the artist will send you an email with your online account link letting y...
Orange arrow Can I use my logo?

717 views
  We can digitize any custom artwork that you may want on your order. Please reach out to one of our amazing sales representatives to get your custom artwork set up. You can contact us via chat, email, or phone. Pricing for customized designs on our garments may vary depending on stitch count and con...
Tagged: Art, Artwork


Orange arrow Does GTM offer Rhinestones?

186 views
  Now you can glam up your favorite GTM item with Rhinestones! For a little glitz, choose from our Little Glam Designs. For a lot of sparkle and shine, choose from our Big Glam Designs. Rhinestones are now available in eleven colors: Red Turquoise Silver Purple Royal ...
Tagged: Art, Artwork


Orange arrow What is the Coach's Assistant Privacy Policy?

253 views
  Click here to view our privacy policy....
Orange arrow What are sequin designs?

207 views
  Add some bling to your gear with sequins. Choose from a variety of full front and full back designs that are securely stitched into your item and will take your uniform or warm-up to the next level! We can also create a custom design just for you! The possibilities are endless with our large select...
Tagged: Art, Artwork



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